Exchanges can take up to 21 business days from the time our warehouse receives the exchange and approves your product for restock.

Customers are eligible for one (1) exchange if there is an issue with your order upon arrival. Exchanges for a different size is available within 14 days of arrival date. Exchanges are only accepted within fourteen days from the arrival date. To be eligible for an exchange, your item must be unworn, in the same condition that you received it, and with original tags attached.

To return your purchase for an exchange, please visit our Exchange Center at https://jsculptfitness.returnlogic.com
 

HOW OUR EXCHANGE PROCESS WORKS: 
 


• JSCULPT will provide a complimentary shipping label to ship your exchange belt back to our warehouse. If your exchange is approved a link will be sent to you to cover the cost of your return label. The cost of the return shipping label is 10.00 and is solely used for the cost of the return shipping label.

• Submit your exchange in our exchange portal.

• Print your complimentary return label and ship your belt back in it’s original condition to the carrier identified on the return shipping label.

• After your eligible exchange item is returned and inspected, if approved you will receive a payment link to your email through STRIPE for the label that will be used to ship your new order to you. 

Failure to process your return shipping label (Example: not covering the cost of the return label) could result in delay and return of the original product to sender.

Labels used to ship your belt back are unique to JSCULPT’s return center database. Using our labels allow us to track your return belt. We do not accept exchanges using outside shipping labels. Failure to use our shipping label will result in your order being marked as “Returned To Sender” upon arrival to our warehouse. We are not responsible for exchange belts lost, stolen or damaged in transit with non-JSCULPT labels.

All accessories are FINAL SALE and are exempt from being exchanged, such as the DRENCHED sweat cream, digital downloads, the SCULPT adjustable resistance band, and band set.

These accessories are identified on the website and during the ordering process as being non-returnable.